Services
Full-Service Solutions for Payment Providers
mx51 provides unparalleled support that goes beyond mere technical troubleshooting.
From the moment a client first makes contact, to the implementation of our products, and right through to BAU support, mx51 puts collaboration at the forefront.
Our seasoned support teams possess decades of experience in navigating complex technical environments and excel in coordinating efforts with third-party entities such as payment providers, Point-of-Sale businesses and hardware manufacturers.
We offer flexible support models that are tailored to meet the unique needs of our clients’ customers, while utilising market-leading support dashboards that are backed by comprehensive documentation, to deliver the highest level of service possible.
Level 1 – Level 3 Support
mx51’s servicing capabilities use a real-time, data-driven approach to ensure user uptime is maintained.
mx51 can provide a Customer Success Manager, Level 1, 2 and 3 support, or a distributed model with non-merchant facing, Level 3 product support only.
Key benefits
Intuitive Support. Fast.
mx51 utilises our near-real-time Support Dashboard to rapidly identify issues across hardware, software, and merchant configuration.
Analysing data across a fleet of terminals identifies poorly performing devices and their root cause. Support teams can contact affected merchants and guide them through the rectification, even before merchants realise there’s an issue.
mx51 facilitates support across multiple channels, phone, email, or even onsite with our Customer Success Managers.
Where necessary, merchants are monitored closely by dedicated Customer Success Managers, providing the highest level of care, especially during pilot phases.
Key offerings
Cutting-Edge Diagnostics
01. Support Dashboard
02. Proactive support metrics
03. Engagement with third-party support
Implementation Services
At mx51 we have a strong focus on collaboration when delivering our products to our clients.
Understanding that each of our clients has a unique way of working, means that focusing on stakeholder requirements and achieving positive business outcomes is core to our implementation approach.
Key benefits
Agility driven
Many mx51 team members have experience in the payments, banking and payments acceptance sectors, enabling us to understand the customer pain points and how to solve them.
We pride ourselves on having successfully delivered our solutions to payment providers such as merchant acquirers, payment facilitators, banks and fintechs across a variety of hardware and software platforms.
Our “off-the-shelf” solution can be made available for user acceptance to begin quickly.
Key offerings
Big Picture Thinking
01. Customer-focused approach
02. Dedicated project manager & team
